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Tuesday, 17 March 2020


COVID-19: Business as usual

We would like to reassure all of our customers that we are here for you and shall continue to act to ensure the highest levels of health and the safety of our patients and employees. Charlwood Hearing Care will remain open and honour all appointments and continue to book appointments in the coming weeks. All of our services are available as usual in person, online and via telephone. We have a network of centres available across North Yorkshire for you to see us for an appointment, or alternatively we are happy to come and visit you at home. 

What are we doing?
We are constantly monitoring Government and Public Health England advice and will amend our practices accordingly. We are fully compliant with our government regulator the HCPC and its clinical code of practice. We are no longer booking appointments back to back, but with a gap in-between to ensure customers are not in direct contact with other customers in the reception area. We have adopted a “no handshake” policy. We have put additional systems in place to help minimise the risk of spreading the virus. These measures are in addition to our existing priorities to uphold the highest standards of health and hygiene:
  • First thing every morning and throughout the day, we are disinfecting all surfaces – including chairs, door handles etc. 
  • Hand sanitiser is available in reception and all clients are asked to use this as soon as they come into the branch. There is also hand gel available in the consulting room as well as sterile wipes. 
  • All surfaces in the consulting room are disinfected after every client.
  • All equipment such as headphones are disinfected before and after each use.
  • During microsuction appointments Neil will be wearing sterile gloves and a face mask.
  • We use sterile, single-use disposable products where possible.
  • We practice the highest standard of professional clinical hygiene.

How can you help?
Please do not attend an appointment if you have a temperature, a cough or if you know that you’ve been in contact with someone who has coronavirus or might have been in contact with someone infected. If you are showing any signs of symptoms, please call us and re-book your appointment for a later date, just as we will do for you if one of us falls ill. Please call us on 01723 369505. If your hearing aid isn’t working please feel free to send it to us by post. If you are having to self-isolate and are running low on batteries or accessories then call us or email and we can post some to you.

Extra support for our clients
During the coronavirus outbreak, it is vital that friends, families and communities do everything they can to support each other. And we include ourselves in that. We’re a small, family-owned business in the heart of our community and we want to do what we can to help. If you’re a client of ours and you need support, please call us on 01723 369505. We’ll do all that we can to help.

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