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Friday, 15 May 2020

RE-OPENING DURING CORONAVIRUS

We are pleased to announce that we have re-opened our Scarborough branch on a part-time basis;

10am-4pm Mondays, Tuesdays and Thursdays when possible and by appointment only. If you need to get in touch outside of these times, please email info@charlwoodhearing.co.uk.

We are following strict government and industry guidance regarding social distancing, use of ppe and cleaning and disinfecting all areas on a regular basis and between appointments. Our primary purpose is to keep all our customers and staff safe.

If you are having a problem with your ears, your hearing or your hearing aids please do call us or email first. This way we can determine whether we can solve your problem remotely and without the need for a face to face appointment. We will discuss the issue in detail and move forward in the most appropriate way. We are currently not booking routine check up appointments, but if you are having a particular problem or your hearing aids need some fine tuning then we would be happy to see you.

If you do require an appointment we will need you to answer a number of questions regarding your current health and relating to coronavirus symptoms. Provided you and the rest of your household are in good health we can then take you through our current policies with regards to COVID-19 including our social distant measures in place and our use of PPE equipment.

We are only seeing people in branch by appointment. If you turn up at the premises without an appointment you may not be allowed inside. We are also leaving plenty of time in between appointments to clean and disinfect all appropriate areas and equipment.

At present we can only book appointments at our main Scarborough branch or our Helmsley clinic. We are hoping to be up and running at Visioncare Optometry in Acomb, York within the next couple of weeks or so. Hunmanby and Knaresborough are unlikely to be open for appointments in the near future. Our Harrogate clinic is also not currently running but we hope to be offering appointments there again soon.

Our home visit service is unfortunately also on hold for the moment except for urgent cases.

We will keep you updated on any changes of service in the coming months. Thank you for your patience during this period.

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