Latest news

Wednesday, 29 January 2020

Why Come To Charlwood Hearing Care?

The internet can be a minefield of information (and mis-information) and somehow you've managed to find our website in your search for a hearing care provider, but why should you end your search here? The clear answer is that we are completely independent, and independent companies such as us consistently top The Which? Report into the best places to purchase hearing aids from compared with the larger national companies. This is partly because we offer a wider range of hearing aids and can supply products for any manufacturer. National chains typically have supply agreements with, or in some cases are partly owned by, certain manufacturers. Boots Hearingcare for example are part owned by the company who make Phonak hearing aids, so around 90% of their customers are fitted with Phonak devices. 

Independent companies are also rated better for overall value for money. This doesn't mean we are cheaper than national companies, in fact hearing aid prices are typically higher, but the support and aftercare service we offer, the product range we have, and our experience in matching the most appropriate hearing aid solution to an individual's hearing loss, lifestyle, budget and style preferences mean that overall customer satisfaction tends to be higher. 

Even if you've decided to seek independent advice why should you choose Charlwood Hearing Care instead of another independent company? The answer is because we are truly independent. There are six major hearing aid manufacturers and a handful of smaller ones. In 2019 we fitted hearing aids from nine different manufacturers. You will struggle to find that level of independence anywhere, let alone in North Yorkshire. Other independents may only work with 3 or 4 companies, sometimes less. Their staff may have previously worked for a national company so they fit those hearing aids they're already familiar with. We are familiar with the technology, features, strengths and weaknesses of all the major manufacturers and most of the smaller ones as well. Our advice is completely independent and without bias. Where there are a number of suitable options for you we will clearly explain the differences so you can make an informed choice about the hearing aids you wear. Our 60 day no obligation trials ensure you are completely satisfied with the outcome. 

Of course these aren't the only reasons to end your search for a hearing care provider by booking an appointment with us, but when considering taking such an important step in your hearing journey, they are perhaps the most important reasons to come and talk to us. 

These are all the manufacturers we fitted in 2019;

Wednesday, 17 July 2019

Job Vacancy

Clinical Ear Care Nurse Required

We are ideally looking for a registered nurse to carry out ear wax removal on a part time basis at our Scarborough branch. 

Full training and equipment will be provided. 

Previous experience in ear wax removal is not essential but you will need to know or learn anatomy and physiology of the ear. 

This role requires commitment but is rewarding by virtue of helping people who really need urgent help. We are looking for an honest and reliable individual who is organised, professional and empathetic. 

You need to be reliable and in a position that is unlikely to lead to last minute cancelled work days, as doing so will let down desperate customers and will reflect very badly on the company. You must be punctual and considerate to scheduled appointments. This is a patient-focused role where you will be committed to ensuring the highest levels of care and service. Experience in ear wax removal is beneficial but not essential.

If you are interested in applying for this role please email your CV to before 14th August 2019. 

Thursday, 3 January 2019

Free Hearing Aid Demonstrations

We have been steadily increasing our stock of demonstration hearing aids over the last 12 months and January is the ideal time to road test new devices. We have the latest technology available from Oticon, Signia, Unitron and Bernafon. It’s not just receiver in canal or behind the ear devices available either, we have some Signia Nx Silk CICs which can be fitted with disposable sleeves that fit comfortably in the ears.

These can all be programmed to your individual hearing level for you to try out for a week or two completely free of charge and with no obligation, to compare against your current devices and assess the difference. Did you struggle to hear the family over the Christmas dinner table? Are you curious to discover how much of an improvement the latest technology can offer? If so get in touch and we can arrange an up to date hearing test and a free trial fitting of some of the demo hearing aids we have in stock. 

Signia Silk Nx

Signia Styletto

Unitron T Moxi Fit & Moxi All

Oticon Opn 1

Bernafon Zerena Rechargeable

Wednesday, 2 January 2019




WERE £5,195, NOW £4,395!

WAS £2,249, NOW £1,125!


WIDEX TV DEX        M DEX           RC DEX          


Wednesday, 24 October 2018

Exclusive Open Day Event

Introducing the Bernafon Zerena Range

We are delighted to announce an exclusive open day on Tuesday November 6th at our Scarborough branch to showcase the very latest in hearing technology, with exclusive discounts and special offers only available to those who attend. To book your free appointment call us on 0800 633 5939 or email

We will be introducing you to Bernafon Zerena; a full range of hearing aids offering ChannelFree digital signal processing and featuring the Dynamic Environmental Control System (DECS) to provide the best performance possible in challenging environments where there is background noise interfering with speech clarity. Other features of Zerena include full wireless capabilities as well as direct connection to Apple devices such as iPhones and iPads. Stream phone calls, Facetime, Skype, music and video audio straight into the hearing aids. 

There is a full range of styles available with Zerena, from the smallest Invisible In Canal (IIC) right up to the more powerful Receiver In Canal (RIC) and Behind The Ear (BTE) styles, including rechargeable options. 

On Tuesday November 6th we will be able to offer you the following:

  • Free examination of your ears using our Video Otoscope camera
  • Free hearing test and assessment
  • Free demonstration of the Bernafon Zerena hearing instruments
  • Free trials of a pair of Zerena
  • Up to £900 discount off a pair of Zerena! *
  • Free wireless accessory with every purchase of Zerena! **
  • Free 5 year warranty on all Zerena hearing aids!
  • Free 1 year supply of batteries!
These exclusive offers are only available to those who attend the open day. To reserve your place either email or call us free on 0800 633 5939. We will have Bernafon expert Rav Bangar with us to guide you through the Zerena range and answer any questions you have. Places at the event are limited so do book at your earliest convenience. 

At the heart of Zerena is Bernafon's Dynamic Environmental Control System. There are four advanced features of DECS; Continuous Environmental Detection which analyses the sound environment with high speed and precision, Dynamic Noise Management which effectively removes noise without adversely affecting speech, Dynamic Amplification Control which continuously measures speech and noise and directs the information to the Dynamic Speech Processing, which accurately amplifies the speech signal. 

With these features working together, Zerena offers high acceptance of the hearing aids in noisy environments, less listening fatigue in noise and a high level of hearing comfort in noisy situations. Zerena 9 is the premium level option offering state of the art dynamic features to significantly improve speech understanding. Zerena 7 is the advanced level option with sophisticated features for seamless and boundless hearing. Zerena 5 is the mid-level option that provides great sound quality and performs well in many environments. Zerena 3 is the essential option with natural sound quality and beneficial features. Zerena 1 is the value level option offering better hearing and quality technology at an affordable price.

*Exclusive Open Day Discounts are:
  • £900 off a pair of Zerena 9
  • £700 off a pair of Zerena 7
  • £500 off a pair of Zerena 5
  • £300 off a pair of Zerena 3
  • £100 off a pair of Zerena 1

** Free wireless accessory offer includes either:
  • Soundclip-A (Offers streaming to all phones including Android, enabling hands free conversation to both ears. Normal price £195.) 
  • TV-A (TV Adaptor streams sound directly into the hearing aids for clear and sharp listening to the TV. Normal price £150.) 
  • RC-A (Remote control allows volume and program changes to the hearing aids. Normal price £125)
Z-Power Rechargeable Option

Friday, 20 April 2018

Spring Open Day

On Thursday 26th April we'll be holding our Spring Open Day at our Scarborough branch to demonstrate the latest hearing technology being offered by Signia (formally Siemens). They recently launched a new range of receiver in canal (RIC) and behind the ear (BTE) hearing aids, the Nx. The unique feature of the Nx is the Own Voice Processing (OVP) technology. The hearing aids are able to detect the wearer’s individual voice and process it differently to other voices and sounds. OVP is a world’s first and helps to improve spontaneous acceptance of own voice in 80% of dissatisfied hearing aid wearers.
Signia Nx range

If you’ve ever tried hearing aids but been put off wearing them because of the sound of your own voice, then the Nx is definitely for you! Nx also offers unrivalled spatial awareness, clear sound without distortion and advanced feedback cancellation. The hearing aids connect directly with smartphones, tablets and Signia’s range of wireless accessories for TV etc. Nx works with Signia’s TouchControl and MyHearing apps to help give a complete hearing experience.

Pure Nx Charge&Go
At the open day we will be offering free demonstrations of Nx so you can hear the difference for yourself. Visiting expert Gareth Heal will be on hand to show you all the features Nx can offer and answer any questions you might have. We will have special offers & discounts only available on the day, as well as free tea, coffee and biscuits. To book your appointment at the open day just ring us on 01723 369505 or email

Thursday, 18 May 2017

New partnership with VisionCare Optometry in York

We are delighted to announce a new partnership with VisionCare Optometry in Acomb, York. Clinics here will run every Friday in addition to the clinic we already run at the Nuffield Hospital.

Acomb branch

We can offer our full range of services at the branch, including free hearing tests, hearing aid trials and also our microsuction wax removal. To book an appointment with us either contact us in Scarborough on our freephone number 0800 6335939, or you can go onto VisionCare's website and book an appointment direct online. Just copy and paste the following link;

VisionCare is another independent family run business with Ruth and Colin Perrott at the helm. They provide timely and appropriate visual assessments and professional assistance to meet the visual needs of the patients in their care.
Ruth Perrott - Managing Optometrist

As well as regular and specialist eye examinations and vision consultancy they offer a comprehensive range of eye wear from leading designers including William Morris and Rodenstock, with fully personalised monthly schemes for both spectacles and contact lenses. They pride themselves on their excellent after care and support.

We look forward to working with Ruth, Colin and the team to deliver our hearing services to more customers in York.