COVID-19: Business as usual
We would like to reassure all of our customers that we are here for you and shall
continue to act to ensure the highest levels of health and the safety of our
patients and employees. Charlwood
Hearing Care will remain open and honour all appointments and continue to book
appointments in the coming weeks. All of our services are available as usual in person, online and via
telephone. We have a network of centres available across North Yorkshire for you to see us for an appointment, or alternatively we are happy to
come and visit you at home.
What are we doing?
We are constantly monitoring Government and Public Health England advice and will amend our practices accordingly. We are fully compliant with our government regulator the HCPC and its clinical code of practice. We are no longer booking appointments back to back, but with a gap in-between to ensure customers are not in direct contact with other customers in the reception area. We
have adopted a “no handshake” policy. We have put additional systems in place to help minimise
the risk of spreading the virus. These measures are in addition to our existing
priorities to uphold the highest standards of health and hygiene:
- First thing every morning and throughout the day, we are disinfecting all surfaces – including chairs, door
handles etc.
- Hand sanitiser is available in reception and all
clients are asked to use this as soon as they come into the branch. There is also hand gel available in the consulting room as well as sterile wipes.
- All surfaces in the consulting room are disinfected
after every client.
- All equipment such as headphones are disinfected
before and after each use.
- During microsuction appointments Neil will be
wearing sterile gloves and a face mask.
- We use sterile, single-use disposable products
where possible.
- We practice the highest standard of professional
clinical hygiene.
How can you help?
Please do not attend an appointment if you have
a temperature, a cough or if you know that you’ve been in contact with someone
who has coronavirus or might have been in contact with someone infected. If
you are showing any signs of symptoms, please call us and re-book your
appointment for a later date, just as we will do for you if one of us falls
ill. Please
call us on 01723 369505. If
your hearing aid isn’t working please feel free to send it to us by post. If
you are having to self-isolate and are running low on batteries or accessories
then call us or email info@charlwoodhearing.co.uk
and we can post some to you.
Extra support for our clients
During the coronavirus outbreak, it is vital
that friends, families and communities do everything they can to support each
other. And we include ourselves in that. We’re a small, family-owned business
in the heart of our community and we want to do what we can to help. If you’re
a client of ours and you need support, please call us on 01723 369505. We’ll do
all that we can to help.
